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#1 Le 30/01/2012, à 23:19

davlefou

Installer vicidial!!!

Lu,
vicidial est une crm pour les centres d'appels, un surcouche pour astérisk!!
Voici le tutorial pour l'installer sur la 8.04 mais mois je suis sur un 10.04, j'ai déjà poser et configurer asterisk 1.8 lts!

Pourriez vous me conseiller, je suis un peu dubitatif!!!
En particulier cpan et les compilations!!!

Ubuntu VICIDIAL Install:                    2009-09-13

### NOTE ###
If you just want a quick setup of ViciDial on Ubuntu, take a look at our 
downloadable ViciBox server install ISO available at: http://www.vicibox.com


From a full default install of Ubuntu Server 8.0.4.3:

Open a terminal on the system
$ sudo su
$ passwd (set the root user's password)

$ apt-get update (retrieves the latest repository information)
$ apt-get upgrade (upgrades any out of date packages
$ apt-get install linux-headers-server (Used for zaptel compil)
$ reboot (reboot to use the new kernel)

'apt-get install' the following packages:
apache2 (web server)
apache2-mpm-prefork (multi threaded portion to apache2)
build-essential  (this is the build tool chain for gcc)
iftop  (this is a useful tool for looking at the network interface)
lame   (this is a mp3 encoding tool)
libmysqlclient15-dev (library that lets programs connect to mysql)
libncurses5-dev
libploticus0-dev
libsox-fmt-all (encoding and decoding libraries for sox)
linux-source (needed if you are going to recompile the linux kernel)
mpg123 (mp3 playback utility for the commandline)
mtop  (utility for monitoring mysql)
mysql-client-5.0 (command for connecting to mysql)
mysql-doc-5.0  (documentation for mysql)
mysql-server-5.0  (this will ask for a password you can just press enter a bunch of times)
mytop   (utility for monitoring mysql)
ntp   (time synchronization utility)
openssh-server  (ssh server allows for remote connection)
php5  (base php files)
php5-cli  (php command line interface (allows us to run php -v for eaccelerator))
php5-dev  (development tools for php5 allows us to compile eaccelerator
php5-mysql (allows php5 to connect to a mysql server)
phpmyadmin (vicidial uses apache2 as its webserver please select this)
ploticus (this is what creates the graphs for the server performance screen)
screen (vicidial runs its core scripts in screen so this is REQUIRED)
sipsak (tool for sending various information to sip phones)
sox  (command line encoding and decoding tool)
subversion  (code versioning tool)
subversion-tools
unzip
libcurl3
curl
vim


Go to terminal:
$ cd /usr/src
$ tar -xjf linux-source-*.tar.bz2 (where * is the kernel version)
$ cpan
(press enter to go through the prompts. If you have a multi cored system you should enter the -j option when specified with n+1 as the value, where n is the number of CPUs you have in your system. Also enter UNINST=1 when asked. until you get to the mirror selection portion)
(select 3 mirror sites in your area)
> install MD5
> install Digest::SHA1
> install readline
> install Bundle::CPAN   (do not change settings)
> quit
$ cpan   (enter through questions until you get to the cpan prompt)
> o conf commit (saves the config changes)
> force install Scalar::Util
> install DBI
> force install DBD::mysql
> install Net::Server
> install Time::HiRes
> install Net::Telnet
> install Unicode::Map
> install Jcode
> install OLE::Storage_Lite
> install Spreadsheet::WriteExcel
> install Proc::ProcessTable
> install Spreadsheet::ParseExcel
> install Mail::Sendmail
> quit

$ cd /usr/src
$ wget http://asterisk.gnuinter.net/files/asterisk-perl-0.08.tar.gz
$ tar xzf asterisk-perl-0.08.tar.gz
$ cd asterisk-perl-0.08
$ perl Makefile.PL
$ make all
$ make install

$ cd /usr/src
$ wget http://www.daveltd.com/src/util/ttyload/ttyload-0.5.tar.gz
$ tar xzf ttyload-0.5.tar.gz
$ cd ttyload-0.5
$ make
$ make install

$ cd /usr/src
$ wget http://bart.eaccelerator.net/source/0.9.5.3/eaccelerator-0.9.5.3.zip
$ unzip eaccelerator-0.9.5.3.zip
$ cd eaccelerator-0.9.5.3
$ phpize
$ ./configure
$ make
$ make install
$ cd /etc/php5/conf.d/
$ vim eaccelerator.ini
> add the following to the eaccelerator.:
          extension="eaccelerator.so"
          eaccelerator.shm_size="48"
          eaccelerator.cache_dir="/var/lib/eaccelerator"
          eaccelerator.enable="1"
          eaccelerator.optimizer="1"
          eaccelerator.check_mtime="1"
          eaccelerator.debug="0"
          eaccelerator.filter=""
          eaccelerator.shm_max="0"
          eaccelerator.shm_ttl="0"
          eaccelerator.shm_prune_period="0"
          eaccelerator.shm_only="0"
          eaccelerator.compress="1"
          eaccelerator.compress_level="9"
$ mkdir /var/lib/eaccelerator
$ chmod 0777 /var/lib/eaccelerator
$ php -v

NOTE: You should see a line mentioning eaccelerator. If you do not or you get an error you have done something wrong

$ mkdir /usr/src/asterisk
$ cd /usr/src/asterisk

****FOR 1.2 asterisk run the following
$ wget http://downloads.digium.com/pub/asterisk/releases/asterisk-1.2.30.2.tar.gz
$ wget http://downloads.digium.com/pub/zaptel/releases/zaptel-1.2.27.tar.gz 
$ wget http://downloads.digium.com/pub/libpri/releases/libpri-1.2.8.tar.gz
$ tar xzf asterisk-1.2.30.2.tar.gz
$ tar xzf zaptel-1.2.27.tar.gz 
$ tar xzf libpri-1.2.8.tar.gz
$ cd libpri-1.2.8
$ make clean && make && make install
$ cd ../zaptel-1.2.27
$ make clean&& make && make install
$ cd ../asterisk-1.2.30.2
$ cd apps
$ wget http://www.eflo.net/files/app_amd2.c
$ mv app_amd2.c app_amd.c
$ vi Makefile
 replace this line(line 32):
   app_mixmonitor.so app_stack.so
 with this line:
   app_mixmonitor.so app_stack.so app_amd.so
$ wget http://www.eflo.net/files/amd2.conf
$ mkdir /etc/asterisk
$ mv amd2.conf /etc/asterisk/amd.conf
$ wget http://www.eflo.net/files/meetme_DTMF_passthru-1.2.23.patch
$ patch -p1 < ./meetme_DTMF_passthru-1.2.23.patch
   File to patch: app_meetme.c
$ wget http://www.eflo.net/files/meetme_volume_control_1.2.16.patch
$ patch -p1 < ./meetme_volume_control_1.2.16.patch
   File to patch: app_meetme.c
$ cd ../
$ wget http://www.eflo.net/files/cli_chan_concise_delimiter.patch
$ patch -p1 < ./cli_chan_concise_delimiter.patch
   File to patch: cli.c
$ wget http://www.eflo.net/files/app_waitforsilence.c
$ mv app_waitforsilence.c apps/app_waitforsilence.c
$ wget http://www.eflo.net/files/enter.h
$ wget http://www.eflo.net/files/leave.h
$ mv -f enter.h apps/enter.h
$ mv -f leave.h apps/leave.h
$ vi codecs/gsm/Makefile
   add OPTIMIZE=-O2 to the file  before the ifneq section, to fix GSM audio problems
$ make clean; make; make installation
$ make samples
$ modprobe zaptel
$ modprobe ztdummy

****FOR 1.4 asterisk do the following:
$ wget http://downloads.vicidial.com/required-apps/asterisk-1.4.21.2-vic.tar.gz
$ wget http://downloads.digium.com/pub/zaptel/zaptel-1.4.12.1.tar.gz
$ wget http://downloads.asterisk.org/pub/telephony/libpri/old/libpri-1.4.10.1.tar.gz
$ tar xzf asterisk-1.4.21.2-vici.tar.gz
$ tar xzf zaptel-1.4.12.1.tar.gz 
$ tar xzf libpri-1.4.9.tar.gz
$ cd libpri-1.4.9
$ make clean; make; make install
$ cd ../zaptel-1.4.12.1
$ ./configure; make clean; make; make install
$ cd ../asterisk-1.4.21.2
$ ./configure; make clean; make; make install
$ make samples
$ modprobe zaptel
$ modprobe ztdummy

$ asterisk -vvvvvvvvvvvvvvvvvvvvvvvvvvvvgc      (to see if Asterisk runs)
> show version
> zap show status
> show application meetme
> stop now

**** for SVN 2.0.5 branch:
$ mkdir /usr/src/astguiclient
$ cd /usr/src/astguiclient
$ svn checkout svn://svn.eflo.net:43690/agc_2-X/branches/agc_2.0.5
$ cd agc_2.0.5
$ perl install.pl

**** for SVN 2.2.0 trunk:
$ mkdir /usr/src/astguiclient
$ cd /usr/src/astguiclient
$ svn checkout svn://svn.eflo.net:43690/agc_2-X/trunk
$ cd trunk
$ perl install.pl

 : manual configuration [y]
 : press enter until you get to webroot and set that to the following: /var/www
 : press enter through to the Sample configuration files and set that to 'y'
 : press enter through to the end of the script
$ cd /var/lib/asterisk/sounds
$ wget http://downloads.vicidial.com/conf/conf.gsm
$ cp conf.gsm park.gsm

$ mysql -p (enter the mysql root user's password you set earlier)
> CREATE DATABASE `asterisk` DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
> GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@'%' IDENTIFIED BY '1234';
> GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY '1234';
> use asterisk;
> \. /usr/src/astguiclient/trunk/extras/MySQL_AST_CREATE_tables.sql
> \. /usr/src/astguiclient/trunk/extras/first_server_install.sql
> \. /usr/src/astguiclient/trunk/extras/sip-iax_phones.sql
> quit
$ /usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=10.10.10.15
$ /usr/share/astguiclient/ADMIN_area_code_populate.pl
$ cp /usr/src/astguiclient/trunk/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
$ /usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl --forcelistid=107 --forcephonecode=1

$ crontab -e
  Add the following lines:
### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl

### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
30 * * * * /usr/local/bin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
### VICIDIAL agent time log weekly summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
### remove old recordings more than 7 days old
# 24 0 * * * /usr/bin/find /var/spool/asterisk/monitor -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f


$ cd /etc/init.d/
$ wget http://download.vicidial.com/ubuntu/vicidial
$ chmod +x vicidial
$ update-rc.d -f vicidial defaults

$ vim /etc/apache2/sites-available/default                  (add the following lines)
 Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
 <Directory "/var/spool/asterisk/monitorDONE">
 Options Indexes MultiViews
 AllowOverride None
 Order allow,deny
 Allow from all
 <files *.mp3>
 Forcetype application/forcedownload
 </files>
 </Directory>
$ chmod 0777 /var/spool/asterisk/monitorDONE/
$ /etc/init.d/apache2 restart

$ vi /etc/fstab             (add the following line to the end of the file)
tmpfs    /var/spool/asterisk/monitor    tmpfs    rw  0 0



$ shutdown -r 0
$ screen -ls          (should show at least 6 screens, one of which should be asterisk)


In a web browser, go to (http://YOUR_SERVER_IP_ADDRESS/vicidial/admin.php) to see if everything is working. You should also reboot at this point to make sure everything will start back up properly.
From here on you should follow the tutorials in the VICIDIAL Manager Manual(available at eflo.net)

La croisade a commencé.

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