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#1 Le 16/11/2014, à 12:02

moreje

[HPLIP] communication error 5012

Bonjour,
je viens d'acheter un multionctions HP 5525 wifi.
je suis sous Ubuntu 14.04 et HPLIP 3.14.10 (installé manuellement).
l'installation de l'imprimante a nécessité que je définisse manuellement l'IP car HPLIP ne la trouvait pas.
Ensuite, l'installation semble s'etre bien passée.
Sauf que j'ai pas mal de soucis d'impression.
dans la plus grande partie des cas, le print job commence, la fauille se charge.....puis au milieu de la tache, ça bloque...
au bout de quelques instant j'ai une "communication error 5012" et je suis obligé d'annuler le job
la feuille s'ejecte avec juste quelques % d'imprimés....
j'ai tenté de réinstaller HPLIP: probleme persistant.
Des idées?
ci dessous l'output du hp-check
Merci
J.

HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,   
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to         
successfully run.                                                                                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the    
above cases (both compile- and run-time dependencies).                                                 

Check types:                                                                                           
a. EXTERNALDEP - External Dependencies                                                                 
b. GENERALDEP - General Dependencies (required both at compile and run time)                           
c. COMPILEDEP - Compile time Dependencies                                                              
d. [All are run-time checks]                                                                           
PYEXT SCANCONF QUEUES PERMISSION                                                                       

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

 
---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:30:27 UTC 2014 GNU/Linux
 Host: jerome-PC
 Proc: 3.13.0-39-generic #66-Ubuntu SMP Tue Oct 28 13:30:27 UTC 2014 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro  14.04 version 

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.14.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Aucun fichier ou dossier de ce type

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1416139400
pending_upgrade_time = 0
latest_available_version = 3.14.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/Photosmart_5520_series?ip=192.168.0.33"
printer_name = Photosmart_5520
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list = 

[fax]
voice_phone = 
email_address = 

[installation]
date_time = 16/11/2014 13:22:23
version = 3.14.10


 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------------------
|  External Dependencies |
--------------------------

 policykit            Admin-Policy-framework    OPTIONAL        -               0.105           OK         -
 gs                   Ghostscript               REQUIRED        7.05            9.10            OK         -
 network              Network-wget              OPTIONAL        -               1.15            OK         -
 scanimage            Shell-Scanning            OPTIONAL        1.0             1.0.23          OK         -
 avahi-utils          avahi-utils               OPTIONAL        -               0.6.31          OK         -
 dbus                 DBus                      REQUIRED        -               1.6.18          OK         -
 cups                 CUPS                      REQUIRED        1.1             1.7.2           OK         'CUPS Scheduler is running'
 xsane                SANE-GUI                  OPTIONAL        0.9             0.998           OK         -

-------------------------
|  General Dependencies |
-------------------------

 reportlab            Python-PDF-Lib            OPTIONAL        2.0             3.0             OK         -
 libcrypto            OpenSSL-Crypto-Lib        REQUIRED        -               1.0.1           OK         -
 pil                  Python-Image-Lib          OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt4-DBUS                REQUIRED        4.0             4.10.4          OK         -
 libjpeg              JPEG-Lib                  REQUIRED        -               -               OK         -
 libpthread           POSIX-Threads-Lib         REQUIRED        -               2.19            OK         -
 python-dbus          Python-DBUS               REQUIRED        0.80.0          1.2.0           OK         -
 python-devel         Python-SDK                REQUIRED        2.2             2.7.6           OK         -
 pyqt4                Python-Qt4                REQUIRED        4.0             4.10.4          OK         -
 cups-devel           CUPS-SDK                  REQUIRED        -               1.7.2           OK         -
 sane-devel           SANE-SDK                  REQUIRED        -               1.0.23          OK         -
 libusb               USB-Lib                   REQUIRED        -               1.0             OK         -
 sane                 Scan-Lib                  REQUIRED        -               1.0.23          OK         -
 cups-image           CUPS-Image-Lib            REQUIRED        -               1.7.2           OK         -
 libnetsnmp-devel     SNMP-Networking-SDK       REQUIRED        5.0.9           5.7.2           OK         -
 python-xml           Python-XML-Lib            REQUIRED        -               2.1.0           OK         -
 python-notify        Desktop-notifications     OPTIONAL        -               -               OK         -

------------------------------
|  Compile Time Dependencies |
------------------------------

 gcc                  gcc-Compiler              REQUIRED        -               4.8.2           OK         -
 libtool              Build-tools               REQUIRED        -               2.4.2           OK         -
 make                 GNU-Build-tools           REQUIRED        3.0             3.81            OK         -

----------------------
|  Python Extentions |
----------------------

 cupsext              CUPS-Extension            REQUIRED        -               3.14.10         OK         -
 pcardext             PhotoCard-Extension       REQUIRED        -               3.14.10         OK         -
 hpmudext             IO-Extension              REQUIRED        -               3.14.10         OK         -

-----------------------
|  Scan Configuration |
-----------------------

 hpaio                HPLIP-SANE-Backend        REQUIRED        -               3.14.10         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension       REQUIRED        -               3.14.10         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Photosmart_5520_series?ip=192.168.0.33' is a Hewlett-Packard Photosmart_5520_series all-in-one


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
Photosmart_5520
---------------
Type: Printer
Device URI: hp:/net/Photosmart_5520_series?ip=192.168.0.33
PPD: /etc/cups/ppd/Photosmart_5520.ppd
PPD Description: HP Photosmart 5520 Series, hpcups 3.14.10
Printer Rendering completedtosmart_5520 disabled since dim. 16 nov. 2014 13:12:21 CET -
Communication status: Good


--------------
| PERMISSION |
--------------

No errors or warnings.

Done.

Dernière modification par moreje (Le 16/11/2014, à 13:23)


***************************
PC NUC Intel I5 - 12 Go RAM
Ubuntu 22.04 x64
+++++++++++++++++

Hors ligne

#2 Le 10/01/2015, à 06:38

agarwood

Re : [HPLIP] communication error 5012

salut,

je suis aussi dans ce shmilbligue...


Mon avatar est un flacon d'huile d'agarwood.

Hors ligne

#3 Le 10/01/2015, à 11:58

moreje

Re : [HPLIP] communication error 5012

alors, je ne sais pas si c'est ton cas, mais pour moi, le problème vient de l'imprimante qui n'arrive pas à conserver une connexion wifi stable sur la freebox V6 si le protocole est en Wifi N.
j'ai été obligé de downgrader mon reseau complet en B/G pour que ça fonctionne.
j'ai tenté de forcer l'imprimante à se connecter en B/G, mais ça continue à être instable.
Pour l'instant, je n'ai pas trouvé de solution satisfaisante pour rester en Wifi N sad


***************************
PC NUC Intel I5 - 12 Go RAM
Ubuntu 22.04 x64
+++++++++++++++++

Hors ligne