Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

Guitar Watson · Le 04/05/2023, à 19:39

Bonjour à tous,
mon imprimante ne fonctionne plus (le scanner en revanche si) : quand je lance l'impression la tâche reste en attente et rien ne se passe.
Je l'ai désinstallée et réinstallée : d'habitude ça marche, mais là non. Quand je réinstalle j'ai ça :

paulin@station01:~$ hp-setup -ia

HP Linux Imaging and Printing System (ver. 3.21.12)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num       Connection  Description                                               
            Type                                                                  
  --------  ----------  ----------------------------------------------------------
  0*        usb         Universal Serial Bus (USB)                                
  1         net         Network/Ethernet/Wireless (direct connection or JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 0

Using connection type: usb

 
Setting up device: hp:/usb/DeskJet_2700_series?serial=CN238DWJ6B



---------------------
| PRINT QUEUE SETUP |
---------------------

Using queue name: DeskJet_2700
Locating PPD file... Please wait.

Found PPD file: drv:///hp/hpcups.drv/hp-deskjet_2700_series.ppd
Description: 

Adding print queue to CUPS:
Device URI: hp:/usb/DeskJet_2700_series?serial=CN238DWJ6B
Queue name: DeskJet_2700
PPD file: drv:///hp/hpcups.drv/hp-deskjet_2700_series.ppd
Location: 
Information: DeskJet 2700 Device (Automatically setup by HPLIP)


---------------------
| PRINTER TEST PAGE |
---------------------


HP Linux Imaging and Printing System (ver. 3.21.12)
Testpage Print Utility ver. 6.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to communicate with device (code=12): hp:/usb/DeskJet_2700_series?serial=CN238DWJ6B
error: Unable to print to printer. Please check device and try again.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.


Done.

Qelques infos :

paulin@station01:~$ dpkg -l cups
scanimage --version
Souhait=inconnU/Installé/suppRimé/Purgé/H=à garder
| État=Non/Installé/fichier-Config/dépaqUeté/échec-conFig/H=semi-installé/W=att>
|/ Err?=(aucune)/besoin Réinstallation (État,Err: majuscule=mauvais)
||/ Nom            Version             Architecture Description
+++-==============-===================-============-===========================>
ii  cups           2.4.1op1-1ubuntu4.1 amd64        Common UNIX Printing System>
 ESCOC
]

paulin@station01:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 009: ID 03f0:1853 HP, Inc DeskJet 2700 series
Bus 001 Device 004: ID 413c:2113 Dell Computer Corp. KB216 Wired Keyboard
Bus 001 Device 007: ID 0cf3:e005 Qualcomm Atheros Communications 
Bus 001 Device 002: ID 413c:301c Dell Computer Corp. Dell Universal Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Merci d'avance pour vos conseils et pistes de solutions....

Dernière modification par Guitar Watson (Le 31/10/2023, à 13:22)

grigouille · Le 06/05/2023, à 09:00

Quelques pistes :
- débrancher/rebrancher le câble USB
- installer l'imprimante via le réseau
- tester en live USB

inbox · Le 06/05/2023, à 18:32

Salut,

Tu peux lancer cette commande et voir ce quelle suggère :

hp-doctor

A+

Guitar Watson · Le 20/07/2023, à 09:14

Désolé pour le temps de réponse.
Merci beaucoup pour votre aide.

@grigouille, j'ai installé l'imprimante via le réseau et ça marche effectivement, j'arrive à imprimer....
Dans la foulée j'ai réessayé d'installer en USB via hp-setup, et j'ai ça :

~$ hp-setup -ia

HP Linux Imaging and Printing System (ver. 3.21.12)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num       Connection  Description                                               
            Type                                                                  
  --------  ----------  ----------------------------------------------------------
  0*        usb         Universal Serial Bus (USB)                                
  1         net         Network/Ethernet/Wireless (direct connection or JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 0

Using connection type: usb

 
Setting up device: hp:/usb/DeskJet_2700_series?serial=CN238DWJ6B



---------------------
| PRINT QUEUE SETUP |
---------------------

Using queue name: DeskJet_2700
Locating PPD file... Please wait.

Found PPD file: drv:///hp/hpcups.drv/hp-deskjet_2700_series.ppd
Description: 

Adding print queue to CUPS:
Device URI: hp:/usb/DeskJet_2700_series?serial=CN238DWJ6B
Queue name: DeskJet_2700
PPD file: drv:///hp/hpcups.drv/hp-deskjet_2700_series.ppd
Location: 
Information: DeskJet 2700 Device (Automatically setup by HPLIP)


---------------------
| PRINTER TEST PAGE |
---------------------


HP Linux Imaging and Printing System (ver. 3.21.12)
Testpage Print Utility ver. 6.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.21.12)
System Tray Status Service ver. 2.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.

HP Linux Imaging and Printing System (ver. 3.21.12)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

error: Unable to communicate with device (code=12): hp:/usb/DeskJet_2700_series?serial=CN238DWJ6B
error: Unable to print to printer. Please check device and try again.

note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.


Done.
paulin@station01:~$ error: Failed to connect to HPLIP site. Error code = 8
error: Failed to connect to HPLIP site. Error code = 8
error: Failed to get latest version of HPLIP.

Bon après si la connexion par le réseau est stable, ma foi ça me va très bien comme ça.

@inbox, voici le retour de la commande que tu m'as demandée :

~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.21.12)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.


HP Linux Imaging and Printing System (ver. 3.21.12)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

-Traceback (most recent call last):
  File "/usr/bin/hp-doctor", line 276, in <module>
    dep.core.init()
  File "/usr/share/hplip/installer/core_install.py", line 523, in init
    self.get_distro()
  File "/usr/share/hplip/installer/core_install.py", line 661, in get_distro
    if 'MX' in distro_release_name:
NameError: name 'distro_release_name' is not defined

Guitar Watson · Le 23/09/2023, à 16:08

J'ai à nouveau un problème avec cette imprimante.
J'ai déménagé et donc j'ai changé de réseau wi-fi.
J'ai activé le wi-fi direct sur l'imprimante, elle apparait dans les réseaux wifi depuis mon ordinateur, et je parviens à m'y connecter. Mais à chaque fois, au moment de lancer l'impression, je la sélectionne et rien ne se passe....

xubu1957 · Le 23/09/2023, à 16:26

Bonjour,

Tente :

sudo systemctl restart cups.service

grigouille · Le 23/09/2023, à 17:24

Tu as bien installé l'imprimante via

hp-setup -iax ip_imprimante

?

Guitar Watson · Le 24/09/2023, à 18:30

Merci beaucoup pour vos réponses.
@xubu1957 : la commande ne retourne rien (peut-être est-ce normal), et ne restaure pas l'impression
@grigouille : voilà ce que ça retourne :

paulin@station01:~$ hp-setup -iax ip_imprimante

HP Linux Imaging and Printing System (ver. 3.21.12)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

 
--------------------------------
| SELECT CONNECTION (I/O) TYPE |
--------------------------------

  Num       Connection  Description                                               
            Type                                                                  
  --------  ----------  ----------------------------------------------------------
  0*        usb         Universal Serial Bus (USB)                                
  1         net         Network/Ethernet/Wireless (direct connection or JetDirect)

Enter number 0...1 for connection type (q=quit, enter=usb*) ? 1

Using connection type: net

error: No device selected/specified or that supports this functionality.

grigouille · Le 24/09/2023, à 20:45

Il faut remplacer "ip_imprimante" par l'adresse IP de l'imprimante .

Guitar Watson · Le 24/09/2023, à 21:57

Oups, pardon !
Alors je précise que je ne suis vraiment pas un as en info.
J'ai cherché l'adresse IP de l'imprimante. J'ai tulisé Nmap et je ne trouve pas d'infos sur cette adresse IP.

$ nmap -sT 192.168.1.0/24
Starting Nmap 7.80 ( https://nmap.org ) at 2023-09-24 21:50 CEST
Nmap scan report for livebox.home (192.168.1.1)
Host is up (0.0090s latency).
Not shown: 992 filtered ports
PORT    STATE  SERVICE
53/tcp  open   domain
80/tcp  open   http
113/tcp closed ident
135/tcp closed msrpc
139/tcp open   netbios-ssn
443/tcp open   https
445/tcp open   microsoft-ds
631/tcp open   ipp

Nmap scan report for device-83.home (192.168.1.16)
Host is up (0.0098s latency).
Not shown: 998 closed ports
PORT      STATE SERVICE
49152/tcp open  unknown
62078/tcp open  iphone-sync

Nmap scan report for redmi-note.home (192.168.1.32)
Host is up (0.0079s latency).
All 1000 scanned ports on redmi-note.home (192.168.1.32) are closed

Nmap scan report for ipad-de-danuta.home (192.168.1.42)
Host is up (0.00049s latency).
Not shown: 998 closed ports
PORT     STATE SERVICE
22/tcp   open  ssh
8200/tcp open  trivnet1

Nmap scan report for tl-wa850re.home (192.168.1.51)
Host is up (0.037s latency).
Not shown: 998 filtered ports
PORT   STATE SERVICE
22/tcp open  ssh
80/tcp open  http

Nmap scan report for station01.home (192.168.1.100)
Host is up (0.00096s latency).
Not shown: 998 closed ports
PORT     STATE SERVICE
22/tcp   open  ssh
8200/tcp open  trivnet1

Nmap done: 256 IP addresses (6 hosts up) scanned in 13.22 seconds

Je précise que le protocole que j'utilisais jusqu'à maintenant pour relier l'ordi à l'imprimante était le wi-fi direct

grigouille · Le 25/09/2023, à 09:12

Ah oui, le wifi direct. Je ne maîtrise pas bien.

J'ai trouvé ce lien :
https://www.debian-fr.org/t/linux-et-wi … et/88092/8

Guitar Watson · Le 27/09/2023, à 21:53

Merci, je vais regarder ça

Ubuntu-fr

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#1 Le 04/05/2023, à 19:39

Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#2 Le 06/05/2023, à 09:00

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#3 Le 06/05/2023, à 18:32

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#4 Le 20/07/2023, à 09:14

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#5 Le 23/09/2023, à 16:08

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#6 Le 23/09/2023, à 16:26

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#7 Le 23/09/2023, à 17:24

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#8 Le 24/09/2023, à 18:30

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#9 Le 24/09/2023, à 20:45

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#10 Le 24/09/2023, à 21:57

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#11 Le 25/09/2023, à 09:12

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

#12 Le 27/09/2023, à 21:53

Re : Pb imprimante Deskjet 2730 et Ubuntu 22.04 [RESOLU]

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